PEAK Financial Services Limited holds a Full Financial Advice Providers Licence subject to the conditions contained in the Act, imposed by regulations and imposed by the FMA under section 403 of the Act.
Its advisers are all Registered Financial Service Providers.
FSP 709591
PEAK Financial Services Limited provides advice to our clients about their mortgages, life insurance, health insurance and KiwiSaver.
Our financial advisers provide financial advice in relation to these financial advice products.
We only provide financial advice about products from certain providers and these are listed under the page titled Our Business Partners.
In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any).
We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
We work with you to determine what risks you wish to cover and provide
quotes based on the levels of cover you wish to put in place and work with
you to determine whether there are any particular risks you have that need
to be specified during the application process.
Our recommendations are limited to the following General Insurance
providers:
In place of an upfront fee, Peak Financial Services is paid a commission by
the recommended insurance provider from the premium they charge you
depending on which insurance company you take out cover with.
PEAK Financial Services and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers, banks and KiwiSaver providers). If you decide to take out insurance or a mortgage or to take our KiwiSaver advice, the provider will pay a commission to PEAK Financial Services and to your financial adviser. The amount of commission is based on the amount of the premium or mortgage or the KiwiSaver balance.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.
Life and personal Risk insurers pay us between 140% and 220% of the annual company premium. They also pay us between 5% and 10% each year as a servicing fee and for that we assist in reviewing your policy and assisting at claim time.
This is distributed to your Peak Adviser at variable ratios depending upon their status within Peak.
Fire and general insurance pays us 15% of the company premium (Not including EQC and Fire Service Levies) each time you make a payment.
Kiwisaver providers pay us between $25 and $300 initial commission and a servicing commission of between 0.15% and 0.25% of the fund balance. This is disclosed by your Kiwisaver provider in their documents.
PEAK Financial Services will hold client information for seven (7) years from the date that work has been completed. Thereafter, we will securely destroy the client information that we hold.
Information held by PEAK will be made available for compliance purposes when requested by the FMA or another authorised compliance person(s).
In most cases, Peak does not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. The product providers pay our remuneration by way of commission.
Peak may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within 24 months of inception or repays their home loan within 28 months of settlement. Whether a fee will be charged and how it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client within 7 days of the issuance of an invoice.
You will not have to pay a fee if:
– in Peak Financial Services’ opinion, the cancellation was caused by an exceptional change of circumstances for you.
PEAK Financial Services Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz
PEAK Financial Services collects, holds and uses client information in accordance with the Privacy Act 1993.
All client information will be collected via the PEAK adviser. PEAK will only collect information relevant to our business relationship with the client.
We will limit the use of client information to:
PEAK Financial Services will not share, sell or trade any client information to any other company or person.
PEAK Financial Services will make all reasonable endeavours to ensure that client information is kept secure and confidential.
A client can access the client information PEAK holds about them subject to certain legal exceptions (e.g. information relating to existing or anticipated legal proceedings). A client can request that PEAK change or correct information held by us by telephoning 021 949 772 or sending an email to gary@peakfinancial.co.nz.
If you are not satisfied with our financial advice service you can make a complaint by emailing complaints@peakfinancial.co.nz, or by calling: 021 949 772.
When we receive a complaint, we will consider it following our internal complaints process:
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction. You can contact FDRS by emailing complaints@fdrs.org.nz, or by calling: +64508337337.
You can also write to them at:
Freepost 231075, PO Box 2272, Wellington 6140.
PEAK Financial Services Limited (FSP 709591) is the Financial Advice Provider.
You can contact us at:
Phone: 021 949 772
Email: gary@peakfinancial.co.nz
Address: 81 Matua Rd, Maungatapu, Tauranga
