Our duties

Peak Financial Services Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of- professional-conduct-for-financial-advice-services.pdf.

Fees & Expenses

In most cases, Peak does not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. The product providers pay our remuneration by way of commission.

Early cancellation fee

Peak or the product provider may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within 24 months of inception or repays their home loan within 28 months of settlement.

We recommend you discuss early cancellations with us first to try avoid these fees.

Specialist Finance

If we need to organise finance for you from a lender who does not pay an upfront commission this will be discussed with you and your acceptance given prior to any application being submitted.

Depending on the complexity of the borrowing, this fee will start from 1% of the loan amount. We agree any fee with you before we apply to for the loan.

Fee Terms

Whether a fee will be charged and how it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client within 7 days of the issuance of an invoice.

How we are renumerated

Peak Financial Services and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers, banks and KiwiSaver providers).

If you decide to take out insurance or a mortgage or to take our KiwiSaver advice, the provider will pay a commission to Peak Financial Services and to your financial adviser. The amount of commission is based on the amount of the premium or mortgage or the KiwiSaver balance.

Life and health insurance: insurers pay us between 140% and 220% of the annual company premium. They also pay us between 5% and 10% each year as a servicing fee and for that we assist in reviewing your policy and assisting at claim time.

Fire and general insurance: insurers pay us 15% of the company premium (not including EQC and Fire Service Levies) each time you make a payment.

KiwiSaver: providers pay us between $25 and $300 initial commission and a servicing commission of between 0.15% and 0.25% of the fund balance. This is also disclosed by your KiwiSaver provider in their documents.

How we manage any conflicts of interest or other incentives

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest.

We also undertake a compliance audit, and a periodic review of our compliance programme by a reputable compliance consultancy firm.

Record Keeping

Peak Financial Services will hold client information for seven (7) years from the date that work has been completed or the date our engagement has ended. Thereafter, we will securely destroy the client information that we hold.

Information held by Peak will be made available for compliance purposes when requested by the FMA or another authorised compliance person(s).

Privacy

Peak Financial Services collects, holds and uses client information in accordance with the Privacy Act 2020.

All client information will be collected via the Peak adviser. Peak will only collect information relevant to our business relationship with the client.

We will limit the use of client information to:

The carrying out of our business which includes obtaining loan approvals from banks and non-bank lending institutions and obtaining offers of insurance from life and general insurers.

Fulfilling our legal requirements (e.g. disclosure to law enforcement agencies or the courts);

Fulfilling audit and compliance requirements.

Peak Financial Services will not share, sell or trade any client information to any other company or person. Peak Financial Services will make all reasonable endeavours to ensure that client information is kept secure and confidential.

You can request that Peak change or correct information held by us by telephoning 021 949 772 or sending an email to gary@peakfinancial.co.nz.

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means: in writing, by telephone or by email. Here are our contact details.

Our Complaint Handling Process

When we receive a complaint, we will consider it following our internal complaints process:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 15 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.

Dispute resolution process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our independent dispute resolution scheme. This service is free to you and may help investigate or resolve the complaint.

We are a member of the Financial Dispute Resolution Service (FDRS) approved dispute resolution scheme. You can contact FDRS at:

Contact Details 

Peak Financial Services  (FSP , trading as Peak Financial Services ) is the Licensed Financial Advice Provider. 

You can contact us at: 

Phone: +64 (0)21 949772 

Email: gary@peakfinancial.co.nz 

Address: 81 Matua Rd, Tauranga 

This information is available in writing upon request 

Version 3.0 Last updated July 2025