TERMS AND CONDITIONS
PEAK Financial Services Limited holds a Transitional Financial Advice Providers Licence subject to the conditions contained in the Act, imposed by regulations and imposed by the FMA under section 403 of the Act.
Its advisers are all Registered Financial Service Providers.
PEAK Financial Services Limited provides advice to our clients about their mortgages, life insurance, health insurance and KiwiSaver.
Our financial advisers provide financial advice in relation to these financial advice products.
We only provide financial advice about products from certain providers and these are listed under the page titled Our Business Partners.
In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any).
We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
We work with you to determine what risks you wish to cover and provide
quotes based on the levels of cover you wish to put in place and work with
you to determine whether there are any particular risks you have that need
to be specified during the application process.
Our recommendations are limited to the following General Insurance
. Blanket Insurance Brokers
. AON Insurance Brokers
. Star Insurance Brokers
In place of an upfront fee, Peak Financial Services is paid a commission by
the recommended insurance provider from the premium they charge you
depending on which insurance company you take out cover with.
PEAK Financial Services and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers, banks and KiwiSaver providers). If you decide to take out insurance or a mortgage, or to take our KiwiSaver advice, the provider will pay a commission to PEAK Financial Services and to your financial adviser. The amount of commission is based on the amount of the premium or mortgage, or the KiwiSaver balance.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.
PEAK Financial Services will hold client information for seven (7) years from the date that work has been completed. Thereafter, we will securely destroy the client information that we hold.
Information held by PEAK will be made available for compliance purposes when requested by the FMA or another authorised compliance person(s).
PEAK Financial Services Limited may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
PEAK Financial Services may also charge a fee for the arranging of mortgages that fall into the “Non Bank” category.
This fee will be disclosed at the time of engagement with the client and will be added to the clients finance and paid directly to PEAK upon settlement of the advance by the lender.
PEAK Financial Services Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
PEAK Financial Services collects, holds and uses client information in accordance with the Privacy Act 1993.
All client information will be collected via the PEAK adviser. PEAK will only collect information relevant to our business relationship with the client.
We will limit the use of client information to:
- The carrying out of our business which includes obtaining loan approvals from non-bank lending institutions;
- Fulfilling our legal requirements (e.g. disclosure to law enforcement agencies or the courts);
- Fulfilling Audit and Compliance requirements.
PEAK Financial Services will not share, sell or trade any client information to any other company or person.
PEAK Financial Services will make all reasonable endeavours to ensure that client information is kept secure and confidential.
A client can access the client information PEAK holds about them subject to certain legal exceptions (e.g. information relating to existing or anticipated legal proceedings). A client can request that PEAK change or correct information held by us by telephoning 021 949 772 or sending an email to firstname.lastname@example.org.
If you are not satisfied with our financial advice service you can make a complaint by emailing email@example.com, or by calling: 021 949 772.
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. You can contact FDRS by emailing firstname.lastname@example.org, or by calling: +64508337337.
You can also write to them at: Freepost 231075, PO Box 2272, Wellington 6140.